Shipping Policy
SHIPPING POLICY – AVA JEWELLERY
Last Updated: June 10, 2026
Ava Jewellery strives to ensure that all orders are processed and delivered as quickly, securely, and transparently as possible. This Shipping Policy explains how we process, ship, and track orders.
1. Order Processing
All orders are processed after successful payment verification.
Orders are typically processed within 1–3 business days.
Once an order has been processed and dispatched, a shipping confirmation email will be sent to the customer.
During peak periods, including holidays, promotional campaigns, and sales events, processing times may be longer than usual.
Orders are not processed or shipped on weekends or public holidays.
2. Estimated Delivery Times
After dispatch, estimated delivery times are generally:
5–14 business days, depending on destination and shipping conditions.
Delivery times are estimates only and are not guaranteed.
In some circumstances, delivery may take longer due to factors beyond our control, including:
- Customs inspections
- Carrier delays
- Severe weather conditions
- High logistics network volumes
- Local delivery service disruptions
3. Shipping Costs
Any applicable shipping costs will be clearly displayed during checkout before the order is completed.
Where free shipping is offered, this will be clearly indicated on the Website or during checkout.
Available shipping methods may vary depending on destination country and product availability.
4. Order Tracking
Where tracking is available, customers will receive a tracking number via email after the order has been dispatched.
Tracking information can be used to monitor shipment progress through the carrier's website.
Please allow up to 72 hours for tracking information to become active after shipment.
5. Customs Duties, Import Taxes, and Fees
International orders may be subject to:
- Customs duties
- Import taxes
- Sales taxes
- Other government-imposed charges
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Ava Jewellery cannot control or predict these charges and is not responsible for fees imposed by customs authorities.
6. Delays and Exceptional Circumstances
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.
These circumstances may include:
- Customs procedures
- Carrier delays
- Natural disasters
- Severe weather conditions
- Labour strikes
- Transportation disruptions
- Force majeure events
Where possible, we will keep customers informed regarding the status of their shipment.
7. Lost, Damaged, or Missing Shipments
If your order arrives damaged or has not arrived within a reasonable period, please contact us at:
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable.
8. Order Confirmations and Notifications
After placing an order, customers will receive:
- An order confirmation email
- A shipping confirmation email once the order has been dispatched
- Tracking information, where available
If you do not receive our emails, please check your spam, junk, or promotions folder.
9. Customer Support
For questions regarding your order, shipping, or delivery, please contact:
Ava Jewellery
Email: info@avajewellery.ca
We aim to respond to all inquiries within 24–48 business hours.
10. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time for operational, legal, or regulatory reasons.
The most current version will always be available on our Website.